SHIPPING & CUSTOMER DETAILS

PRODUCT INFORMATION  

Hilary Beane Jewelry Cast Collection is cast in either solid 18k gold (14k is available upon request) or sterling silver.  Please note the prices quoted are of a range of live gold pricing on the gold market, should the live gold price go above or below said range, the price on the piece will change.   

Rhodium is one of the rarest and most valuable precious metals. Rhodium is part of the platinum family and is used in vermeil to make black rhodium, colloquially called "black gold," and to give white gold a more reflective white surface. Throughout time, rhodium has been used when more commonly used metals such as silver, gold or platinum are deemed insufficient.

The pearls shown are South Seas, Tahitian, Keishi or Freshwater pearls as described by each piece. Pearls and gemstones are a natural occurrence and will have variances in shape, size and color. Hilary Beane Jewelry will strive to match the pearls and gemstones on your piece as closely as possible to the ones in the photo on our site.

JEWELRY CARE 

CARE OF PEARLS, GEMSTONES AND VINTAGE BEADS: 

PEARLS ARE A DELICATE PRODUCT OF NATURE AND NEED TO BE TREATED ACCORDINGLY. USE CARE WHEN APPLYING PERFUME OR HAIR SPRAY, AS THESE COSMETICS WILL DAMAGE THE SURFACE OF THE PEARLS. TRY NOT TO GET YOUR STRUNG JEWELRY PIECES AND PEARLS WET, AS IN SWIMMING OR BATHING, AS THIS WILL CAUSE THE STRINGING MATERIALS TO WEAKEN. CLEAN YOUR PEARLS, GEMSTONES AND VINTAGE BEADS BY GENTLY WIPING WITH A SOFT DAMP CLOTH.

SHIPPING

As our pieces are custom created, we ship 2-3 weeks from receipt of your order. Hilary Beane Jewelry ships all orders via FedEx 2-Day (Standard). We will notify you via email once your order has shipped. Please allow 5-7 days to receive. All orders require an adult signature. We cannot ship to P.O. boxes.

For international orders, please email us directly for shipping charges to your country and to place an international order. All international buyers are responsible for any taxes, customs and duties that may be assessed by their government.

TAXES

All orders placed online that ship within California are subject to a 9.5% sales tax.

RETURNS

If you are dissatisfied with any product purchased through our site, you may return the item(s) for a store exchange only within 10 days of receiving the order. All returns must be received within 14 days in order to receive a full store-exchange refund. Please be advised that prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted. Shipping fees are only eligible for refund when the original items were either shipped incorrectly by Hilary Beane Jewelry or damaged. All other shipping fees are non-refundable. To request a return authorization, please email us with your name, order number, name of the product and reason for your return. Upon review, our customer service desk will respond with your authorization. Thank you.

REPAIRS

At Hilary Beane Jewelry, we stand by the quality of our pieces. If you have a problem, please contact us at 213-216-0342 or email us. We will look at each problem individually and determine if a repair is needed and whether it is due to a production defect. If a repair is not due to a production defect, there will be a repair and return shipping charge. You will be notified as to our determination on the repair and what the charges will be. No repairs will be done without the prior and full approval of you.
 
All jewelry shipped back to our showroom for repair must be insured and require a signature. Hilary Beane Jewelry is not responsible for lost packages.

SIZING

RINGS:

All of our rings may be ordered in sizes 5 1/2, 6, 6 1/2, 7 and 7 1/2 at the prices shown on the website. For a size 8 or larger, please email us for custom ordering. Local jewelry stores can measure your ring size for you. To determine your ring size at home, take a strip of paper and wrap it around your finger. Mark where the ends meet, lay it flay and with a ruler, measure the distance between the two points. The lengths translate to the following ring sizes:

2 3/16” – size 5 1/2
2 1/4” – size 6
2 5/16” – size 6 1/2
2 3/8” – size 7
2 7/16” – size 7 1/2

BRACELETS:

Take a strip of paper approximately the width of the bracelet you are measuring for, and wrap it around your wrist. Mark where the ends meet, lay it flay and with a ruler, measure the distance between the two points. This is the circumference of your wrist. Order a bracelet just at or slightly larger than this circumference.

NECKLACES:

Our necklaces can be ordered in 16”, 18” or 20” lengths. Please email us if you would like to order a custom necklace length.